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Lead with Purpose. Brand with Intention. Design Customer & Employee Experiences That Matter.

Lead with
Purpose. Brand with Intention. Design Customer & Employee Experiences That Matter.

Whether you’re building customer trust or shaping internal culture, every experience is a brand decision.

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8,604 Active Users and Growing
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Made for Leaders at Every Level of Experience Delivery

We’ve designed CXLA for professionals across the customer and employee experience spectrum:

  • Executives seeking strategic CX transformation
  • CX Managers driving initiatives from the front lines
  • HR & Training Leaders crafting people-first service cultures
  • Product & Service Managers aligning experience design with value delivery
  • Frontline Team Leaders fostering consistent service excellence

Programs That Drive Action

Our expert-designed programs equip you with tools that create impact from day one:

  • CX Essentials for Employees: Empower your staff with service mindsets
  • CX Strategy for Executives: Build customer-first business models
  • Patient Experience for Healthcare Leaders: Drive empathy in clinical environments
  • Employee Experience for HR: Create workplaces where service thrives
  • Experience Delivery in Financial Services: Build trust in every touchpoint

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Programs

CX Signature™

Your brand promise is only as strong as the experience that delivers it. This program helps leaders and cross-functional teams close the gap between marketing and reality, translating brand values into tangible customer experiences. Participants will learn how to make the brand “live” at every touchpoint, turning promises into consistent delivery.

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Programs

CX Governance Masterclass

Customer Experience cannot be left to chance—or to isolated initiatives. Without governance, CX fails to scale. The CX Governance Masterclass equips leaders with the frameworks, structures, and scorecards to embed CX as a sustainable business system.


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Programs

CX Compass™

Many CX Managers are newly appointed or shifted into the role without formal preparation. The CX Compass™ provides a structured, supportive foundation, equipping them with the mindset, methods, and momentum to succeed in their first 90 days and beyond. This program balances quick wins with long-term pathways, helping managers build credibility while growing with confidence.

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Programs

StandOUT Service™

Frontline teams are the heartbeat of customer experience. StandOUT Service™ is designed to empower staff with the skills and confidence to deliver consistent, brand-aligned interactions that build trust and loyalty. This program helps participants transform everyday touchpoints into meaningful moments that matter for customers and the business alike.

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Fueling the Future of Customer & Employee Experience

At CXLA, we don’t just teach. We transform.

  • Practical frameworks that can be deployed quickly
  • Customizable formats to suit teams or individual learners
  • Inclusive learning environments that support every industry
  • Led by real-world CX experts with decades of experience

What’s Happening Next?

Stay ahead with our dynamic calendar:

CX Roundtables

  • Connect with senior leaders in exclusive, executive-only discussions.
  • Gain insights into shaping customer trust and employee culture.
  • Walk away with strategies that transform brand experiences.
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Masterclass

  • Discover the new rules of empathy in modern business.
  • Learn how intentional leadership builds stronger connections.
  • Elevate your customer and employee experience with purpose-driven insights.
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Webinar

  • Explore how AI is redefining the future of customer service.
  • Understand where technology meets human-centred design.
  • Get actionable strategies to lead with innovation and empathy.
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Hear from Our Success Stories

As a newly appointed CX Manager, I felt overwhelmed. This program was a game-changer. It gave me the confidence to identify key opportunities and deliver a win within my first 60 days. I finally feel like I have a clear direction.

Alex T.

CX Manager

CX leadership has opened our eyes about the art of  customer experience ! She knows her stuff – she’s been there, done that. It wasn’t just boring theory; we got real tips we could use right away. My team and I learned so much about making customers happy, Trust me, it’s worth every penny!”

Sarah M.

Director of Customer Experience

This program was the best training our team has ever received. It wasn’t just boring theory; we got real tips we could use right away. My team and I now feel confident handling tough situations, and our customers are happier because of it.

Marco L

Retail Store Manager

Insights That Inspire Action

8,604 Active Users and Growing
Join Us at the Academy of Innovation

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CX Leadership Academy –Subscription Form

Be the first to know when CX Leadership Academy programmes open for registration in 2026. By joining the list, you’ll receive exclusive early access and updates.
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